Content Specialist

Full Time position in Manila. More about Snappr

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At Snappr, we are changing the world by making amazing photography accessible to everyone. We take on complex problems so that photographers, consumers and businesses can connect in more than 200 cities around the world to create and access beautiful photos.

We welcome people from all backgrounds who seek the opportunity to build a future where people can capture their special memories easily and affordably. If you have the drive, passion and collaborative spirit to work with us, let’s revolutionize photography together.

About the role:

Are you a hardworking Content Strategist who has a passion for Snappr’s mission? Do you want to work in a fast-paced, dynamic environment where you’ll be challenged every day? One of Snappr’s biggest priorities is to optimize our content development and management framework. That’s policies, email, phone, chat and cool in-app content driven automations to help our agents, internal stakeholders, partners, end-customers, merchants and enterprise businesses all over the world. We strive to make content into a strategic lever for Snappr and its customers.
What you'll do:
  • Strive every day to use content as a driven advantage for Snappr and its customers
  • Write internal and external articles, communications etc. on an ongoing basis
  • Develop leveraged content strategies (in-app and web based Help Center for our different audiences, internal support KB articles and flows etc.)
  • Create and manage a central repository of all company operational policies and procedures
  • Design and execute experiments to improve the quality and efficiency of Snappr support content
  • Review audience feedback and interpret content effectiveness; independently and collaboratively provide data-driven analysis and content recommendations
  • Be a high integrity partner to our L&D, Training and Quality teams
What you'll need:
  • Bilingual proficiency in written and spoken English
  • Minimum 4 years of relevant content experience
  • Minimum 2 years of relevant project/ program management experience
  • Experience with content strategy and content design
  • Strong copywriting and editing skills, and the ability to deliver content effectively
  • Self-starter attitude
Job benefits:
  • PHP 60-70K monthly on-target earnings (including performance pay)
  • 20% night differential
  • HMO (up to 2 dependents covered by the company)
  • great workspace in Ortigas CBD
  • temporary work from home set-up
About the team:
Snappr is the largest on-demand marketplace for professional photography in the world. We are a team of driven, entrepreneurial individuals who are redefining photography everywhere. You will get to work directly with the founding team, in particular with the Head of Operations. This is an awesome opportunity to be at the ground level of a rapidly growing product and to have a meaningful impact on its growth. The end-result of everything you’ll do at Snappr is more people capturing more of their most precious life moments. Our rocket-ship has a seat open just for you.
"In love with the startup, it's culture, team and product - wouldn't want to work anywhere else!"
- Glassdoor employee review
"Snappr makes it affordable to order a professional photographer on demand"
- Techcrunch
"In early 2017, the company received backing from the U.S. startup accelerator, Y Combinator"
- Wikipedia