Customer Support Specialist

Full Time position in Manila. More about Snappr

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At Snappr, we're changing the world by making amazing photography accessible to everyone. We take on complex problems so that photographers, consumers, and businesses can connect in more than 200 cities around the world to create and access beautiful photos.

We welcome people from all backgrounds who seek the opportunity to build a future where people can capture their special memories easily and affordably. If you have the drive, passion, and collaborative spirit to work with us, let’s revolutionize photography together.

About the role:

With our global footprint and hyper-growth, one of Snappr’s top priorities is to grow the quality and quantity of Customer Support Representatives in our Manila office. As a CS Specialist on this team, you will be challenged to provide amazing support to our customers worldwide. Your impact on solving our customer's problems and giving them an incredible booking experience will be the lifeblood that powers Snappr’s explosive growth and enables our consumers and enterprise clients to access on-demand photography worldwide.
What you'll do:
  • Help Snappr expand to new markets by supporting customers worldwide
  • Answer questions about the photoshoot process and resolve scheduling issues
  • Work with photographers to resolve disputes around the results of their photoshoots
  • Hustle - take ownership of Snappr's growth and do whatever it takes to get the job done
What you'll need:
  • Bilingual proficiency in written and spoken English
  • At least 1 year of experience in customer support roles
  • At least 2 years of college education (undergrad or diploma)
  • Fantastic phone manner and email etiquette
  • A "let's get it done" mindset
  • The ability to balance attention to detail with swift execution - we need to do things quickly, and we need to do them well
Job benefits:
  • PHP 30-37K monthly on-target earnings (including performance pay)
  • 20% night differential
  • HMO (up to 2 dependents covered by the company)
  • Great workspace in Ortigas CBD
  • Temporary work from home set-up
About the team:

Snappr is the largest on-demand marketplace for professional photography in the world. We are a team of driven, entrepreneurial individuals who are redefining photography everywhere. You will get to work directly with the leadership team in resolving our most complex customer problems. This is an awesome opportunity to be at the ground level of a rapidly growing product and to have a meaningful impact on its growth. The result of everything you'll do at Snappr is more people capturing more of their most precious life moments. Our rocket ship has a seat open just for you.
"In love with the startup, it's culture, team and product - wouldn't want to work anywhere else!"
- Glassdoor employee review
"Snappr makes it affordable to order a professional photographer on demand"
- Techcrunch
"In early 2017, the company received backing from the U.S. startup accelerator, Y Combinator"
- Wikipedia