IT Manager

Full Time position in Manila. More about Snappr

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At Snappr, we're changing the world by making amazing photography accessible to everyone. We take on complex problems so that photographers, consumers and businesses can connect in more than 200 cities around the world to create and access beautiful photos. We welcome people from all backgrounds who seek the opportunity to build a future where people can capture their special memories easily and affordably. If you have the drive, passion, and collaborative spirit to work with us, let’s revolutionize photography together.

About the role:

With our global footprint and hyper growth, we are now looking to hire our very first IT Lead/Manager to be part of our growing global team. As an IT Lead/Manager, you will be responsible for building the foundations for IT Support here at Snappr. This includes setting a strategic direction, building processes and standard operating policies, and growing your team of IT professionals as the organization grows. 
What you and your team will do:

  • General IT and Desktop Support
  • Provide support to all our employees across all Snappr locations via helpdesk, email, chat, and in-person walk-ups (once we’re back in the office)
  • Research, diagnose, troubleshoot, and identify solutions to resolve system issues across all Mac & Windows-based computers, mobile devices, and other technology products/applications used by our employees
  • Diagnose and provide basic network support

  • System Access and Application Support
  • Create and/or maintain user access, accounts, passwords, data integrity and security across various systems and applications used by Snappr
  • Ensure attrited employees are offboarded from all systems and applications in a timely manner
  • Help evaluate hardware and software solutions needed by the Ops teams

  • Asset and Endpoint Management
  • Install and configure computer systems and applications within the company
  • Perform hardware repairs, upgrades and migrations
  • Support endpoint security standards (2FA, antivirus, firewall, etc.)
  • Purchase all computers and IT peripherals, and keep track of all our IT-related assets by coming up with an asset management tracker and process.

  • Other IT projects and initiatives
  • Lead and/or support all IT-related projects and initiatives, including assessing, setting up, and ensuring readiness of our new office in Manila from an IT standpoint.
  • Create, update, and/or implement all processes and policies related to the following key areas;
  • Incident and Request Management
  • Information Security
  • IT Assess Management
  • Service Continuity Management
  • Risk Management
  • Prepare and disseminate training materials and resources as needed by the team/employees.
  • Perform the duties and responsibilities of a Data Privacy Officer in accordance with the Data Privacy Act law in the Philippines.

What you'll need:
  • 8+ years of professional experience in Information Technology 
  • 3+ year in a leadership role
  • Strong stakeholder management skills
  • Communicates effectively in English
  • Strong technical knowledge of Mac and Windows operating systems and other relevant software
  • Knowledge of networking fundamentals and support experience (connectivity, VPN, printing, etc.)
  • Familiar with common access/authentication systems and tools (e.g. Rippling)
  • Familiar with Google Workspace, Zoom, Slack, MS Office, and other commonly used tools

Job benefits:
  • Competitive salary and performance pay 
  • Equity ownership
  • HMO (w/ two dependents covered by the company)
  • Opportunity to join a tech start-up and build things from scratch
  • Temporary work from home set-up

About the team:

Snappr is the largest on-demand marketplace for professional photography in the world. We are a team of driven, entrepreneurial individuals who are redefining photography everywhere. This is an awesome opportunity to be at the ground level of a rapidly growing product and to have a meaningful impact on its trajectory. The end-result of everything you'll do at Snappr will mean our enterprise clients receive outstanding imagery delivered at scale and ensure more people capturing their most precious life moments. Our rocket-ship has a seat open just for you.
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"In love with the startup, it's culture, team and product - wouldn't want to work anywhere else!"
- Glassdoor employee review
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"Snappr makes it affordable to order a professional photographer on demand"
- Techcrunch
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"In early 2017, the company received backing from the U.S. startup accelerator, Y Combinator"
- Wikipedia