At Snappr, we're changing the world by making amazing photography accessible to everyone. We take on complex problems so that photographers, consumers and businesses can connect in more than 200 cities around the world to create and access beautiful photos.We welcome people from all backgrounds who seek the opportunity to build a future where people can capture their special memories easily and affordably. If you have the drive, passion, and collaborative spirit to work with us, let’s revolutionize photography together.
About the role:
With our global footprint and hyper growth, we are now looking to hire our very first IT Lead/Manager to be part of our growing global team. As an IT Lead/Manager, you will be responsible for building the foundations for IT Support here at Snappr. This includes setting a strategic direction, building processes and standard operating policies, and growing your team of IT professionals as the organization grows.
What you and your team will do:
General IT and Desktop Support
Provide support to all our employees across all Snappr locations via helpdesk, email, chat, and in-person walk-ups (once we’re back in the office)
Research, diagnose, troubleshoot, and identify solutions to resolve system issues across all Mac & Windows-based computers, mobile devices, and other technology products/applications used by our employees
Diagnose and provide basic network support
System Access and Application Support
Create and/or maintain user access, accounts, passwords, data integrity and security across various systems and applications used by Snappr
Ensure attrited employees are offboarded from all systems and applications in a timely manner
Help evaluate hardware and software solutions needed by the Ops teams
Asset and Endpoint Management
Install and configure computer systems and applications within the company
Perform hardware repairs, upgrades and migrations
Support endpoint security standards (2FA, antivirus, firewall, etc.)
Purchase all computers and IT peripherals, and keep track of all our IT-related assets by coming up with an asset management tracker and process.
Other IT projects and initiatives
Lead and/or support all IT-related projects and initiatives, including assessing, setting up, and ensuring readiness of our new office in Manila from an IT standpoint.
Create, update, and/or implement all processes and policies related to the following key areas;
Incident and Request Management
IT Assess Management
Service Continuity Management
Prepare and disseminate training materials and resources as needed by the team/employees.
Perform the duties and responsibilities of a Data Privacy Officer in accordance with the Data Privacy Act law in the Philippines.
What you'll need:
8+ years of professional experience in Information Technology
3+ year in a leadership role
Strong stakeholder management skills
Communicates effectively in English
Strong technical knowledge of Mac and Windows operating systems and other relevant software
Knowledge of networking fundamentals and support experience (connectivity, VPN, printing, etc.)
Familiar with common access/authentication systems and tools (e.g. Rippling)
Familiar with Google Workspace, Zoom, Slack, MS Office, and other commonly used tools
Competitive salary and performance pay
HMO (w/ two dependents covered by the company)
Opportunity to join a tech start-up and build things from scratch
Temporary work from home set-up until January 31, 2023
About the team:
Snappr is the largest on-demand marketplace for professional photography in the world. We are a team of driven, entrepreneurial individuals who are redefining photography everywhere. This is an awesome opportunity to be at the ground level of a rapidly growing product and to have a meaningful impact on its trajectory. The end-result of everything you'll do at Snappr will mean our enterprise clients receive outstanding imagery delivered at scale and ensure more people capturing their most precious life moments. Our rocket-ship has a seat open just for you.