IT Support Engineer

Full Time position in Manila. More about Snappr

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At Snappr, we're changing the world by making amazing photography accessible to everyone. We take on complex problems so that photographers, consumers and businesses can connect in more than 200 cities around the world to create and access beautiful photos. 

We welcome people from all backgrounds who seek the opportunity to build a future where people can capture their special memories easily and affordably. If you have the drive, passion, and collaborative spirit to work with us, let’s revolutionize photography together.

About the role:

With our global footprint and hyper growth, we are now looking to hire our IT Support Engineer to be part of our growing global team. As an IT Support Engineer, you will be the first point of contact globally for day to day operations.

What you and your team will do:

  • General IT and Desktop Support
  • Provide support to all our employees across all Snappr locations via helpdesk, email, chat, and in-person walk-ups (once we’re back in the office)
  • Research, diagnose, troubleshoot, and identify solutions to resolve system issues across all Mac & Windows-based computers, mobile devices, and other technology products/applications used by our employees
  • Diagnose and provide basic network support
  • System Access and Application Support
  • Create and/or maintain user access, accounts, passwords, data integrity and security across various systems and applications used by Snappr
  • Ensure attrited employees are offboarded from all systems and applications in a timely manner
  • Help evaluate hardware and software solutions needed by the Ops teams
  • Asset and Endpoint Management
  • Install and configure computer systems and applications within the company
  • Perform hardware repairs, upgrades and migrations and work with 3rd party vendors.
  • Support endpoint security standards (2FA, antivirus, firewall, etc.)
  • Track of all our IT-related assets.
  • Other IT projects and initiatives
  • Support all IT-related projects and initiatives, including assessing, setting up, and ensuring readiness of our new office in Manila from an IT standpoint.
  • Support technical requirements for onsite events
  • Update, and/or implement all processes and policies related to the following key areas;
  • Incident and Request Management
  • Information Security
  • IT Access Management
  • Asset Management

What you’ll need:
  • 4+ years of professional experience in Information Technology 
  • Strong stakeholder management skills
  • Communicates effectively in English
  • Strong technical knowledge of Mac and Windows operating systems and other relevant software
  • Knowledge of networking fundamentals and support experience (connectivity, VPN, printing, etc.)
  • Familiar with common access/authentication systems and tools (e.g. Rippling)
  • Familiar with Google Workspace, Zoom, Slack, MS Office, and other commonly used tools

Job benefits:
  • Competitive salary and performance pay 
  • Equity ownership
  • HMO (w/ two dependents covered by the company)
  • Opportunity to join a tech start-up and build things from scratch

About the team:

Snappr is the world’s largest on-demand marketplace for professional photography. We are a team of driven, entrepreneurial individuals redefining photography everywhere. This is an awesome opportunity to be at the ground level of a rapidly growing product and to have a meaningful impact on its growth. The end result of everything you'll do at Snappr is more people capturing more of their most precious life moments. Our rocket ship has a seat open just for you.
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"In love with the startup, it's culture, team and product - wouldn't want to work anywhere else!"
- Glassdoor employee review
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"Snappr makes it affordable to order a professional photographer on demand"
- Techcrunch
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"In early 2017, the company received backing from the U.S. startup accelerator, Y Combinator"
- Wikipedia