At Snappr, we're changing the world by making amazing photography accessible to everyone. We take on complex problems so that photographers, consumers and businesses can connect in more than 200 cities around the world to create and access beautiful photos.
We welcome people from all backgrounds who seek the opportunity to build a future where people can capture their special memories easily and affordably. If you have the drive, passion, and collaborative spirit to work with us, let’s revolutionize photography together.
About the team:
Snappr is the largest on-demand marketplace for professional photography in the world. We are a team of driven, entrepreneurial individuals who are redefining photography everywhere. This is an awesome opportunity to be at the ground level of a rapidly growing product and to have a meaningful impact on its growth. The end-result of everything you'll do at Snappr is more people capturing more of their most precious life moments. Our rocket-ship has a seat open just for you.
About the role:
With our global footprint and hyper growth, one of Snappr’s top priorities is to empower our Customer Success and Consumer Sales teams to deliver the best-in-class experience to our customers and photographers. As a Quality Specialist, you will be challenged to perform quality audits and find out areas of improvement for our team, while doing deep-dive analyses to find trends and root causes of errors to give feedback on agent performance. Your impact on elevating the performance of our operations team will be the lifeblood that powers Snappr’s explosive growth and enables our consumers and enterprise clients to access on-demand photography worldwide.
What you'll do:
monitor communications across email, phone, chat and any other future support channels to identify areas for improvement
provide quality intelligence to help managers optimize support logic
provide insights to the training team to bridge the knowledge gap
report on weekly quality metrics
Identify root causes and improvement opportunities in training, process and policies
hustle - take ownership of Snappr's growth and do whatever it takes to get the job done
What you'll need:
bilingual proficiency in written and spoken English
at least 2 years of experience in quality assurance
experience supporting a sales program - preferred
great spreadsheet skills to analyze data and manage projects
a "let's get it done" mindset
the ability to balance attention to detail with swift execution - we need to do things quickly, and we need to do them well