Senior Customer Acquisition Manager

Full Time position in Manila. More about Snappr

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At Snappr, we're changing the world by making amazing photography accessible to everyone. We take on complex problems so that photographers, consumers and businesses can connect in more than 200 cities around the world to create and access beautiful photos.
We welcome people from all backgrounds who seek the opportunity to build a future where people can capture their special memories easily and affordably. If you have the drive, passion, and collaborative spirit to work with us, let’s revolutionize photography together.

About the role:

With our global footprint and hyper growth, one of Snappr’s top priorities is to grow the quality and quantity of Sales Specialists in our Manila office. As a Senior Customer Acquisition Manager you will be challenged to manage the operations to deliver world class sales service to our customers, while working on ad-hoc special projects to unlock growth. Your impact on designing strategic initiatives, execution, and leading the team will be the lifeblood that powers Snappr’s explosive growth and enables our consumers to access on-demand photography worldwide.
What you'll do:
  • recruit, train and manage a team of Sales Specialists in a call center environment
  • analyze the operation’s productivity and quality, and identify areas for improvement
  • recommend and execute initiatives to improve the operation’s performance
  • handle escalations and resolve our most challenging and complex problems
  • manage special projects to help our most valuable customers and unlock growth
  • hustle - take ownership of Snappr's growth and do whatever it takes to get the job done
What you'll need:
  • bilingual proficiency in written and spoken English
  • at least 3 years of experience in leading sales teams
  • great spreadsheet skills to analyze data and manage projects
  • a "let's get it done" mindset
  • the ability to balance attention to detail with swift execution - we need to do things quickly, and we need to do them well
Job benefits:
  • Competitive pay + incentives - don't let this stop you from sending in your application!
  • Equity ownership in the company
  • HMO coverage upon hire (w/ dependents)
  • Same-gender & Domestic partnership eligibility for HMO coverage
  • 30 leaves per calendar year
  • Company provided top-of-the-line equipment
  • Temporary work-from-home set-up until January 31, 2023
About the team:

Snappr is the largest on-demand marketplace for professional photography in the world. We are a team of driven, entrepreneurial individuals who are redefining photography everywhere. This is an awesome opportunity to be at the ground level of a rapidly growing product and to have a meaningful impact on its growth. The end-result of everything you'll do at Snappr is more people capturing more of their most precious life moments. Our rocket-ship has a seat open just for you.
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"In love with the startup, it's culture, team and product - wouldn't want to work anywhere else!"
- Glassdoor employee review
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"Snappr makes it affordable to order a professional photographer on demand"
- Techcrunch
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"In early 2017, the company received backing from the U.S. startup accelerator, Y Combinator"
- Wikipedia