Sr. Operations Manager, Customer Operations

Full Time position in San Francisco, CA. More about Snappr

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At Snappr, we're changing the world by making amazing visual content accessible to everyone. We tackle gnarly problems so that photographers, consumers, and businesses can connect in more than 200 cities around the world to create and access beautiful visual content. If you like building beautiful things that people love and solving hairy problems that others are afraid to touch, come join our rocket ship.

About the role:
Our Operations Management team is the heart and soul of Snappr. There are three divisions within this team: Business Operations, Workflows Operations, Shoots operations. 

We trust our Operations Managers to run the show. The Sr. Operations Manager leads a high-charging team focused on delivering quality Snappr services to all of our Workflows partners and Shoots consumers. They will also work with global, cross-functional counterparts (i.e. Sales, Marketing, Product, Support, and other Ops verticals) to drive innovation, scale our most impactful processes and initiatives, and incubate new experiments to drive our growth.

Warning: This role isn't for the faint of heart. Most people would be intimidated by a challenging opportunity like this. We won't hold it against you if you don't apply. But if you're crazy enough to want to join the ride as we change the world, then what on earth are you waiting for?
What you'll do:
  • Identify, incubate, and lead cross-functional, long term projects that solve the most complex challenges in our Workflows business
  • Develop play books on how to launch these long term projects by breaking them into actionable steps with aggressive timelines for completion
  • Lead the Program Management team for Workflows and Shoots by scoping out and owning initiatives that will drive company-wide goals.
  • Continuously improve existing processes that will allow the business to quickly scale
  • Work cross-functionally with engineering, product, marketing, and other teams to ensure smooth functioning of our Workflows business
  • Analyze data, conduct research, and synthesize feedback into operational plans
  • Utilize data to understand photographer and customer behavior and incubate new initiatives to improve their experience.
  • Build, track, and communicate out on detailed performance metrics to make data-driven decisions at scale
  • Hustle - take ownership of Snappr's growth and do whatever it takes to get the job done
You'll thrive in this role if you:
  • Have 2+ years of experience leading a team and managing operations at high-growth marketplaces
  • 10+ years of over all relevant experience along with at least an Undergrad from a Business school
  • Experience in working with B2B clients
  • Live, eat and breathe program management
  • Are a wizard with spreadsheets and SQL
  • Have high energy and can dial up the intensity on-demand
  • Laugh more than you frown
  • Appreciate the finer things in life (we are a photography company)
  • Communicate with deadly precision
  • Eat growth for breakfast
  • Fight fires for lunch
  • Eat debates for dinner (we love to eat)
  • Have an obsessive attention to detail
  • Hustle like a car salesperson
  • Project-manage like a wedding planner
  • Know how to win friends and influence people
  • Get bored easily
  • Can run through brick walls (we don't like blockers)
  • Are looking for a 9 to 5 job
  • Can read sarcasm
Job benefits:
  • Competitive salary
  • Generous equity package
  • Front row seat on a rocket-ship
  • Elite team of high-performing and passionate individuals
  • A rapidly changing, hyper growth environment
  • Work alongside the founding team as we aggressively scale up
  • Great workspaces in San Francisco, Medellin, and Manila - current opening is for our San Francisco site
  • Temporary flexible work-from-anywhere policy until we switch back to RTO.

About the team:

Snappr is the largest on-demand marketplace for professional photography and visual content in the world. We are a global team of driven, entrepreneurial individuals who are redefining visual content creation everywhere. You will get to work directly with the founding team, in particular with the VP of Operations.
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"In love with the startup, it's culture, team and product - wouldn't want to work anywhere else!"
- Glassdoor employee review
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"Snappr makes it affordable to order a professional photographer on demand"
- Techcrunch
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"In early 2017, the company received backing from the U.S. startup accelerator, Y Combinator"
- Wikipedia