At Snappr, we're changing the world by making amazing photography accessible to everyone. We take on complex problems so that photographers, consumers and businesses can connect in more than 200 cities around the world to create and access beautiful photos.
We welcome people from all backgrounds who seek the opportunity to build a future where people can capture their special memories easily and affordably. If you have the drive, passion, and collaborative spirit to work with us, let’s revolutionize photography together.
About the role:
Snappr is the largest on-demand marketplace for professional photography in the world. We are the fastest growing company in the space, and one of our key sources of growth is enterprise clients. As a Client Services Specialist, it will be your job to ensure potential new clients have an exceptional experience with Snappr during their onboarding period. Your ability to preemptively solve client issues with cross-functional business partners will directly enable Snappr’s top-line growth and geographical expansion.
What you'll do:
Help Snappr win new enterprise clients by ensuring they have an exceptional experience with Snappr during the onboarding stage
Work cross-functionally with Sales, Support, Photo Editing, Photographer Acquisition, and Operations to ensure client photoshoots are booked and completed in a timely manner and at the highest standard of quality
Create business processes to translate client requests into Snappr photoshoots, ensure the quality of those photoshoots, and the successful delivery of all assets back to client
Support clients and account executives in questions they may have around specific photoshoots
Ensure the success of new product types in testing with clients
Update clients and relevant stakeholders internally on the progress and status of client photoshoots
What you'll need:
Bilingual proficiency in written and spoken English
At least 2 years of experience in a business operations, sales operations, or client success management role
Fantastic email communication skills and client-first mentality
Comfort in Excel is a must, experience with SQL is a huge bonus
Prior experience at a tech startup preferred but not required
The ability to balance attention to detail with swift execution - we need to do things quickly, and we need to do them well
20% night differential
HMO (w/ dependents)
Temporary work from home set-up
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