Enterprise Operations Associate (2614)
Full Time position in Metro Manila. More about Snappr
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At Snappr, we make it effortless for businesses to access high-quality visual content at scale. As the world’s leading marketplace for photography, video, and editing, we connect top creators with brands that need to tell their stories through powerful visuals. By combining cutting-edge technology with a discerning eye for creativity, we help businesses grow through content that stands out.
Our culture is built on extreme ownership and peak performance. We are customer-obsessed, data-informed problem solvers who thrive on radical candor, embrace challenges by loving the dirt, and refuse mediocrity. We believe in accountability, humor, and diversity — and we’re united by a mission to help businesses tell better visual stories.
About the team:
Snappr is the world’s largest on-demand marketplace for visual content. Our teams are entrepreneurial, collaborative, and impact-driven — solving complex customer challenges at a global scale. Every project you take on will contribute to how businesses tell their stories visually, helping us set the standard for visual content worldwide.
About the role:
Snappr is the largest on-demand marketplace for professional photography in the world. We are the fastest-growing company in the space, and one of our key sources of growth is enterprise clients. As the B2B Operations Associate, it will be your job to ensure Enterprise clients have an exceptional experience with Snappr. Your ability to preemptively solve client issues with cross-functional business partners will directly enable Snappr’s top-line growth and geographical expansion.
What you'll do:
- Help Snappr expand to new markets worldwide by booking photoshoots and ensuring they have an exceptional experience with Snappr
- Work cross-functionally with Sales, Support, Photo Editing, Photographer Acquisition, and Operations to ensure client photoshoots are booked and completed in a timely manner and at the highest standard of quality
- Work with photographers to consult clients on the best way to execute on their needs. Answer questions about the photoshoot process and resolve scheduling issues
- Create business processes to translate client requests into Snappr photoshoots, ensure the quality of those photoshoots, and the successful delivery of all assets back to client
- Support clients and account executives with questions they may have around specific photoshoots
- Communicate with clients and relevant stakeholders internally on the progress and status of client photoshoots
- Hustle - take ownership of Snappr's growth and do whatever it takes to get the job done
What you'll need:
- Bilingual proficiency in written and spoken English
- At least 1 year of experience in a business operations, customer success, or client success management role
- Fantastic phone and email communication skills and client-first mentality
- Comfort in Excel is a must, experience with SQL is a huge bonus
- A "let's get it done" mindset with passion and enthusiasm for exceptional customer service
- The ability to balance attention to detail with swift execution - we need to do things quickly, and we need to do them well
Job Benefits:
- Competitive salary
- Transportation allowance provided
- 20% night differential (if applicable)
- Health Insurance (Day 1 HMO w/ dependents)
- Free daily meals
- Paid Time Off
- Company Equity
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