Common questions - Is Snappr Legit?

As a new startup, not everyone has heard of us - but we're working hard to change that! Is Snappr a scam? Definitely not! Snappr works by selecting professional photographers in your area and inviting them to join Snappr's platform. Instead of searching and calling photographers individually, customers can use Snappr to find a time that works for them. Then, we find specialists who are available at the time that fits your needs.

When you book with Snappr, we send the photographer your booking details and share contact information with both sides (you and the photographer). The photographer will arrive at your desired location ready to go, and you will receive photos in your Snappr account after the shoot is finished. The process is simple, straightforward, and easy!

We all worry these days about the security of our online information, so your next question might be, is Snappr safe?

We take this issue very seriously, and we can assure you that Snappr is the safest and most secure way to book a photographer. Your data and photos are securely stored in your account, and we don't share your photos with anyone. And, unlike when you work with other companies or with photographers directly, you retain all rights to your photos. Snappr will never share or give your images to anyone else.

Snappr also uses the largest and most trusted payment processing companies to protect your financial information so you can rest assured that your information is safe.

Not just anyone with a camera and a website can become a Snappr photographer! Another way we can answer the “is Snappr legit?” question is by explaining our strict vetting process. We call or video chat with every photographer to get to know them and to make sure their personality is a good fit to be a Snappr photographer.

Photographers are also required to submit a portfolio of their work, and their skills must meet Snappr standards. New photographers are peer reviewed by existing Snappr photographers as the final check before they can join. Only experienced professionals are allowed onto Snappr's platform and only about 5% of photographer applications are accepted and make it onto the platform.

Absolutely! Snappr sends a survey after every photoshoot asking about the experience and quality of the photos. Photographers receive customer feedback right away, and we use your feedback to ensure photographers are always delivering a 5-star experience. If a photographer receives a low score, we contact the photographer to figure out what went wrong. In worst-case scenarios, we remove photographers from Snappr's platform when they are not able to deliver a professional experience.

Here's what keeps us confident Snappr is legit: we maintain a 4.9 average review on Google My Business, and over 1,700 customers have shared their experience on Trustpilot, where the themes are consistent. Easy booking, responsive communication, and photos that exceed expectations. Many customers come back for multiple events, from family vacations to corporate shoots, and regularly recommend Snappr to others.

Snappr connects customers with professional photographers, but each photographer is an independent freelancer and not a Snappr employee. When you book a photoshoot on Snappr, we always recommend contacting the photographer first about a scheduling change.

However, in situations where you cannot reach your photographer, Snappr customer support has your back. Call Snappr support at 844-3-SNAPPR, and we will happily help however we can.